Lean Blog Interviews

Show notes: https://www.leanblog.org/54  Remastered August 2021 Our guest for Episode #54 is John S. Toussaint, MD, the CEO emeritus of ThedaCare, and CEO of the ThedaCare Center for Healthcare Value. Dr. Toussaint is very well known for his leadership of the Lean efforts in the ThedaCare system, done under the heading of the ThedaCare Improvement System. ThedaCare has been profiled in the WSJ and many other articles about the quality and cost improvements they have achieved. This is the first of two podcast discussions we recorded, so check back for the second by visiting and coming back to www.leanpodcast.org. In this podcast Dr. Toussaint looks back at ThedaCare's accomplishments, reflects on their journey, and shares his advice for other hospitals. For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple Podcasts. Episode #54 Key Words and Links: ThedaCare Center for Healthcare Value Blog The importance of going to the “gemba“

LeanBlog Podcast Episode #53 is a conversation with Patrick M. Anderson, the Executive Director of Chugachmiut, the Tribal consortium created to promote self-determination to the seven Native communities of the Chugach Region. I met Patrick at a Lean conference where he shared their experiences with applying Lean principles to healthcare delivery in Alaska. I am happy to bring their story to you, here in the first part of a two-part Podcast discussion. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Podcast Episode #52 is a discussion with a good friend (and sometimes contributor) to the Lean Blog, Dan Markovitz, founder and President of TimeBack Management. TimeBack Management is a corporate efficiency-training firm specializing in the application of Lean manufacturing principles to business processes. The company’s WorkLean program helps knowledge workers reduce the hidden waste in the way they manage information and improves the flow of value to the customer. As such, the WorkLean program supports companies in their Lean journey. In this podcast episode, we talk about applications of Lean and 5S principles in office and administrative settings. For earlier episodes, visit the main Podcast page at www.leanpodcast.org. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your f

Podcast Episode #51 is the first part of a two-parter with retired Lt. Randy Russell of the Jacksonville Sheriff's Office, an innovator in the use of Lean methods for improving law enforcement. Starting in 2004, the Jacksonville Sheriff's Office began using Lean as a continuous improvement program. In the podcast, Randy describes their journey and the improvements that have greatly contributed to providing more time and resources for the officers to use in protecting the community. As in healthcare, the real opportunity for Lean is not using isolated tools in a trivial way, but rather in ways that save lives and provide more time for officers to be out on the streets adding value, instead of dealing with waste. It sounds like a nearly direct parallel to using Lean in hospitals to free up time for nurses to care for patients. Randy’s company, Hyperformance Enterprises, LLC, operates a Lean consulting and training division that can be found online at www.improvementors.com. Randy's interests include waste ident

To celebrate the 50th LeanBlog Podcast, the tables are turned. Guest host Jamie Flinchbaugh chats with me, Mark Graban, about the history of my blog, my podcasts, and how this led into my new book, Lean Hospitals. This was Jamie's idea (thanks). I normally try not to be the center of attention on the podcasts, letting my guests do most of the talking (so I can learn), so I'm a bit uncomfortable talking about myself... but here it is. Topics include why I started the blog, what I've learned along the way, how I got started with Lean, and how I transitioned into healthcare. You won't learn as much in this as a typical podcast with Jamie, Jeff Liker, or Norm Bodek. But, if you're interested... here you go! We get to the meat of the healthcare discussion and about the book about 20 minutes in. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or conta

Episode #49 is another conversation with Dr. Gwendolyn Galsworth, who you might remember from Episode #26 last year and Episode #45, which was the first part of this conversation. In this episode, we talk about "Visual Displays," a topic from her Shingo Prize-winning book Visual Workplace, Visual Thinking: Creating Enterprise Excellence Through the Technologies of the Visual Workplace. Gwendolyn established Quality Methods International (QMI) in 1991 as a consulting, training and research firm, specializing in the Visual Workplace. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

A returning guest, Bob Emiliani is featured in episode #48 of the LeanBlog Podcast. Bob is the President of The Center for Lean Business Management, LLC. He is a leading authority on Lean management, who since 1995 has focused his efforts on de-mystifying the "black art" of Lean leadership. In this episode, we talk about his "Real Lean" series of books. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Show notes: https://www.leanblog.org47 Remastered audio June 2021 Norman Bodek is once again back for episode #47 of the LeanBlog Podcast, talking about his most recent trip to Japan (his 68th trip!). He poses the question, "What can we do to leapfrog Toyota?" Norman asks important questions about how we can help people, in any role, enjoy their work, rather than dreading Mondays. Why does Norman think the Canon photocopier plant he just toured is the best he's ever seen? Why does Norman disagree with the phrase, "Work smarter, not harder"?? If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Episode #46 is a chat with a good friend of the Lean Blog, Dean Bliss, a Lean Improvement Specialist with the Iowa Health System. Like myself, Dean made a transition in from manufacturing into health care a few years back, he'll share some of his experiences and recommendations for how to use Lean in a hospital and how to make that transition. He will also share some stories about how his hospital prioritized what problems to solve with the Lean methodology. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail  via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Episode #45 is another conversation with Dr. Gwendolyn Galsworth, who you might remember from Episode #26 last year. In this episode, we talk about “Visual Displays,” a topic from her Shingo Award-winning book Visual Workplace, Visual Thinking: Creating Enterprise Excellence Through the Technologies of the Visual Workplace. Gwendolyn established Quality Methods International (QMI) in 1991 as a consulting, training and research firm, specializing in the Visual Workplace.

Episode #44 of the LeanBlog Podcast is a conversation with Ralph Keller, the President of AME, the Association for Manufacturing Excellence. Today, we're discussing AME and their upcoming regional conference in San Diego, to be held June 9 to 11, 2008. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Episode #43 of LeanBlog Podcast is a very special one. My guest is Mike Mickleright, writer, consultant, and performer -- most interesting to me is his impersonation of Dr. W. Edwards Deming. As I wrote about before, I've seen his DVD and Mike agreed to create this podcast with me. We start off talking with Mike about his background with Dr. Deming and how he created the impersonation. Then, we shift into me interviewing Mike as Dr. Deming, asking him some questions on modern quality approaches including Lean and Six Sigma. His website is www.mikemick.com. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

This is LeanBlog Podcast episode #42 with Dr. C. Martin Hinckley, of the firm Assured Quality. He is the author of the book "Make No Mistake!: An Outcome-Based Approach to Mistake-Proofing," available through Productivity Press. We'll talk about his book and approaches for teaching people how to develop mistake proofing in processes. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Here is LeanBlog Podcast #41 with Dr. Jeffrey Liker, Professor of Industrial and Operations Engineering at the University of Michigan. Dr. Liker is most recently the co-author (with Michael Hoseus) of Toyota Culture: The Heart and Soul of the Toyota Way and many other books. This is part 3 of our recent series. Today, we talk about the development of managers within a Lean organization. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Episode page: leanblog.org/40 Here is LeanBlog Podcast #40, an interview with a retired UAW/GM employee who wishes to remain anonymous, at this point. We have traded many emails over the past year, about Lean, and I'm impressed with this individual's true passion for Lean and Toyota Production System concepts. We both agree that the “root cause” of many Lean struggles comes back to management's inability to create trust and to give up some control to the employees who actually do the work. The intent here, from my perspective, is not “management bashing,” but rather to illustrate that there are some on the UAW side who “get it” and success is going to require true cooperation and sacrifices on both sides. LeanBlog Podcast #40 Key Points & Key Words “Quality Network” – GM and the UAW GM had been working with Lean methods since the early 1990's, but not associating it with “Lean” (Toyota) until this decade The need for trust and culture change — changing the “them vs. us” attitude

Here is LeanBlog Podcast #39, once again featuring Dr. Jeffrey Liker, Professor of Industrial and Operations Engineering at the University of Michigan. Dr. Liker is most recently the co-author (with Michael Hoseus) of Toyota Culture: The Heart and Soul of the Toyota Way. This is part 2 of what will be a 3-part podcast series, so be sure to check back. Today, we talk about some of the challenges that organizations face in trying to adopt a Lean Culture. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Here is LeanBlog Podcast #38, our guest today is Bob Emiliani of the Center for Lean Business Management and, most recently, the author of Practical Lean Leadership: A Strategic Leadership Guide For Executives. It's a workbook-style guide that forces you to think through your own leadership approach and your own situation, a book I enjoyed very much. In this podcast, we talk about "lean leadership," "value added behaviors," and some pitfalls to avoid in lean implementations. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Here is LeanBlog Podcast #37, once again featuring Dr. Jeffrey Liker, Professor of Industrial and Operations Engineering at the University of Michigan. Dr. Liker is most recently the co-author (with Michael Hoseus) of Toyota Culture: The Heart and Soul of the Toyota Way and many other books. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

LeanBlog Podcast #36 once again features our friend and frequent guest, Norman Bodek, noted lean author, consultant, and President of PCS Press. In this episode, Norman talks about his most recent publication, a text by the legendary Shigeo Shingo, called Kaizen and the Art of Creative Thinking - The Scientific Thinking Mechanism, as well as future publications he is working on. This was recorded back in 2007, before the book was published (it has now been out in publication for a few months, I apologize for the delay in getting this podcast released). If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

LeanBlog Podcast #35 is another discussion with David Meier, co-author of the book Toyota Talent, written with Dr. Jeffrey Liker. In this podcast, we follow up our previous discussion (Podcast #31) to talk about the upcoming Toyota books, as well as some of the leadership challenges that companies face with working with Lean. If you enjoy this podcast, I hope you'll check out the rest of the series by visiting the LeanBlog podcast main page at http://www.leanpodcast.org/. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.