So-called Normal

Mark is joined by Paul Nadeau, a Business Negotiations and Conflict Resolution expert, former police detective and hostage negotiator. Paul tells incredible stories of talking down teenagers considering suicide and terrorists in Jordan as a UN peacekeeper. He also discusses what we can do to help other people in crisis, even though we can't do recovery for other people.   --- Send in a voice message: https://anchor.fm/socallednormal/message