The Talent Tango

In this podcast episode, Sherri Manning, Chief People Officer at Olo, discusses cultural transformation and maintaining startup-like vitality while scaling up. She asserts the importance of understanding the 'why' of cultural signs and values as the company grows. Sherri introduces the idea of 'human capital technical debt', drawing parallels with the engineering concept of 'technical debt'. She talks about this debt as a backlog of challenges around decision-making and the need for its documentation to better prepare successors. Sherri also stresses involving stakeholders, retaining and rewarding desired behaviors, and viewing the people function as primarily a business problem-solving domain.  Highlights: 02:56 Discussing Cultural Transformation in Companies 04:03 Balancing Company Growth and Maintaining Culture 07:18 Educating Stakeholders and Implementing Process Changes 20:37 Understanding the Concept of 'Technical Debt' in HR 27:18 Documenting Decisions and Understanding Their Context Guest: Sherri Mann