Fintech Insider By 11:fs

On this episode of Fintech Insider Insights, hosts Kate Moody and Joe Colchester discuss how you can best optimise the experience of a customer’s very first touchpoint with a fintech product or platform – the onboarding. Whether it’s a case of balancing friction and compliance when it comes to the terms and conditions, to gamifying the set-up process, our panel delves into crucial first stage in the customer journey. This week's guests: Andrew Denholm - Head of Product Design at Chip  Kish Patel - Head of Design at Lightyear Adam Tarpey - Head of Product at Metro Bank (Retail & Business Banking) Find out more about 11:FS Pulse: https://www.11fs.com/products/11fs-pulse Come watch us record Fintech Insider live in London: 11fs.com/afterdark -- Fintech Insider by 11:FS is a bi-weekly podcast dedicated to all things finance, banking, technology, and financial services.  Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial service