Soft Skills Engineering

In this episode, Dave and Jamison answer these questions: Hi, thank you for the great podcast! I work for a software consultancy as a senior product manager. For 5+ years, our team of 40 designers, developers and QA has designed, built, deployed, and operated a large SaaS platform. We are passionate about evolving the product, know the domain well and managed to improve a lot of processes in the client’s company. We go way beyond “just development”. The problem is that the client’s internal staff treats us poorly, especially when it comes to product decisions. As a product manager, I have all the responsibilities of a respective in-house specialist, but almost no power. When I refuse to prioritize a feature that does not make sense based on data and user research, the client’s customer success reps go crazy and escalate it to the CEO. I have seen email threads where internal employees call us “offshore resources”… How can I change this situation? I don’t want to leave this job because