Webtalkradio.net » Enlightenment Of Change

Accountability To Improve Sales Success with Connie Whitman (episode 365) "Accountability, the ability of people to understand what is expected of them, exercise authority, and take responsibility for delivering results, is an important dimension of organizational health." – Michael Bazigos    What does accountability mean to you? I remember my first client from 25 years ago. We were creating a dynamic client journey culture focusing on being a community partner, new business development, and career growth within the company.   After 2 years of working to build this culture, we were approaching the end of my work with them. During the two years, we created rinse-and-repeat sales and business development processes. We implemented tools to measure and reports for leaders to evaluate and leverage for effective coaching conversations.   I met with the COO to discuss how he could continue to support the momentum and changes we had made in his marketplace using clear goals, coaching, and other measurements that his