Tampa Ceo Forum

Susan Lane, Executive Director of Clinical Operations for a large healthcare organization in the New England area, joins Kurt Glacy in this episode of the Tampa CEO Forum Podcast. Susan has been the president of a high-tech consulting company that Kurt consulted for, and Susan and Kurt have worked together at the healthcare organization. Listen in as Susan and Kurt discuss a number of topics, including IT project management, personnel management and visioning, and how your organization can work through the issues involved in change.   Key Takeaways: [2:14] The success of IT systems changes depends not only on C-level issues, and vendor relationships, but also on the impact of the change on internal and external customer users. [3:18] Humans have an individual natural reaction to change. What kinds of reactions has Susan observed in her work? [4:02] If you're getting a lot of push-back on a project, it's probably because you are making a substantial change. It may indicate the change is more significant t