2 Babes Talk Supply Chain

Rob Finch talks about Rapid Link Repairs, boosting customer satisfaction with response times; a fresh approach to cost; safety; & reducing downtime for drivers.   IN THIS EPISODE WE DISCUSS:   [02.11] An introduction to Rob, his background, and his role at DCLI and RapidLink Repairs. "Most of my career has been figuring out how to bring commercial and operations together." [03.09] An overview of RapidLink Repairs – who they are, what they do, and how they help their customers. "It's about three things: we want to improve productivity, be cost-effective, and drive high levels of customer satisfaction." [04.18] The biggest challenge for businesses right now. "Reducing cost profile is top of mind – the market has been less than ideal..!" [04.55] RapidLink Repair's origin story. "You want to have a solution that people are actually asking for." [07.00] RapidLink Repairs 'anytime, anywhere' service, and the most common repairs they solve for. [09.26] The ideal client for RapidLink Repairs, and why busi