Able Business Radio: Productivity | Small Business | Evernote | Trello

Jennifer Bourn is an award-winning website designer. She also runs her own small business. At the beginning of 2011, her web design business ate up all of her time. 100+ hour work weeks were the norm. Travel (her passion) was impossible. Stress was high. Important tasks were falling through the cracks. Then, during her annual business retreat, she created a simple system to help onboard her new customers. Instead of repeating herself, she sent a series of automated emails that: set expectations outlined the project requested specific information sent useful tips and pretty much delighted all of her customers. Her automated email onboarding system worked so well, she added it to other parts of her business. In 1 year Jennifer was able to year cut her 100+ hour work week, filled with admin and email, to a 30-hour work week where she can focus on the thing she does best... design beautiful websites. I love this story so much. Listen in to find out exactly how Jennifer managed to: save time i