Manage Smarter

Luis Gonzáles is a Master Facilitator for Fierce Inc. He is a communications consultant, coach, and trainer, with more than 25 years’ experience in helping improve business outcomes for organizations. He has successfully driven learning initiatives incorporating effective communication, cross-cultural communication, customer satisfaction and soft-skills training and has worked in India, Mexico and Brazil. #multiculturalism #international #internationalbusiness #employees #HR  In this episode, Audrey, Lee and Luis discuss:  ·      The top issues with intercultural communication ·      How to manage multicultural teams ·      Common communication misunderstandings among international professionals ·      How to have difficult conversations “I led a team of software engineers at Microsoft in India who were the help desk for large U.S. corporations. These were the cream of the crop. The Americans, the American side take things at face value, they don’t get curious and ask questions to get context, to get more fac