Straight Talk With Supply Chain Insights

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.AudioPlayer.embed("audioplayer_92", {soundFile:"http%3A%2F%2Fsupplychaininsights.com%2Fwp-content%2Fuploads%2Fpodcasts%2FCustomer_Centricity-What_Is_It_and_How_Do_You_Get_There-Episode_195.mp3"}); Customer centricity is a an old concept with new life. Organizations around the world have committed to a customer centric strategy, but few have defined it and fewer know how to analyze their results.  In this podcast, Lora and Alison discuss the different ways to structure a customer centric supply chain and how to interpret metrics to continue to align to that strategy. Straight Talk With Supply Chain Insights – Podcast episode #195