Founder Real Talk

How to Build Community in a New Category, with Nick Mehta, CEO of Gainsight

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Sinopsis

Repeat CEO Nick Mehta joined Gainsight in its Series A and has since grown the company into the customer success management category leader. In this episode Nick shares what it takes to build an industry leading company in a previously non-existent category, how to use customer conferences as a way to build community, and how to attract a roster of all-star VCs. Prior to Gainsight, Nick was an Entrepreneur in Residence at Accel Partners where he focused on developing opportunities in the enterprise application and infrastructure markets. Prior to Accel, Nick served as Chief Executive Officer of LiveOffice, where he led the company’s profitable growth to $25 MM in revenue and successful sale to Symantec. During college in the mid 1990s, Nick co-founded his first business, a venture-funded online golf retailer called Chipshot.com that became one of the top 20 online retailers of its time. Nick holds a Bachelor's degree in Biochemistry and a Master's degree in Computer Science from Harvard University. Highligh