What's Next! With Tiffani Bova

Welcome to the What's Next! podcast with Tiffani Bova.  This week I have the wonderful pleasure of speaking with Horst Schulze. Horst is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries. His professional life began over 65 years ago as a server's assistant in a German resort town. He’s worked for both Hilton Hotels and the Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. During his tenure at The Ritz Carlton, he served as President and COO and under his leadership The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award-twice-making it the first and only hotel company to ever win even one! In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS Magazine, and in 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. After leaving The Ritz Carlton Hotel C