Business Breakthrough

91: Customer Loyalty Lessons from the Casino Industry with Rob Gallo (Part 1)

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Sinopsis

We all gamble. Not how you think we do. But when you buy Amazon Prime, it's a gamble- will this be worthwhile or not? In fact, you are taking a gamble whenever you buy into any kind of loyalty program or scheme. That's why Rob Gallo is such a wizard in customer loyalty. Rob was the founder of one of the first online casinos, is an avid poker player, entrepreneur and savvy businessman, giving him the exact blend of skills and experience to build customer loyalty programs that work for everyone. My Guest: Rob Gallo Rob Gallo is widely recognized as an industry expert in the Customer Loyalty/ Rewards space. A pioneer in the gaming industry, Rob founded one of the first online casinos In 1997, which he successfully ran before selling and retiring in 2010. Today, Rob is Founder and CEO of CompLinks, a white-label consumer engagement platform helping companies generate revenue from their customers even while they’re outside that particular business property. With a collective 60+ years of customer loyalty exp