Real Estate Coaching Radio

Tim and Julie Harris continue the series about becoming someone that others want to listen to... What speaking sins are you committing and how can you fix them?   4 - Excuses: Are you wielding a ‘blame-thrower’?  Own it.  All of it.  Even if it’s only partially your fault.  It’s honorable and an amazing example to set for your kids, clients and friends to be accountable.  For example: How to actually deliver an apology which is meaningful: 4 part process. -Acknowledge the offending behavior: “I forgot to send the signatures back in time.”  Versus: ‘The signatures weren’t sent in time’, or ‘I couldn’t find the other agent’… -State how the mistake was hurtful.  “I’m sorry that this caused you a lot of stress.  It was entirely my fault.” -Make amends.  “Here’s how I’m going to fix the situation.” -or- ask the offended party how you can make things better.  Letting them be heard can erase negative feelings and correct course. -Promise the behavior will not happen again.  “In the future I’ll be communicating with