Bai Banking Strategies
- Autor: Vários
- Narrador: Vários
- Editor: Podcast
- Duración: 80:05:12
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Sinopsis
BAI Banking Strategies is a weekly show that focuses on the key issues impacting financial services leaders. We bring you objective opinions and actionable insights to power smart decisions. Hosted by BAI managing editor Lou Carlozo.
Episodios
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23.09 - Personalization offers 'tremendous opportunity' for banks and credit unions
21/09/2021 Duración: 19minThe personalization trend being driven by online retail, streaming media and other industries is also a front-of-mind issue for banks and credit unions. Greg Kanevski, global head of banking at ServiceNow, discusses a personalization strategy that has an optimal mix of people and technology.
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23.08 - U.S. banks are playing catch-up on digital technology
14/09/2021 Duración: 18minWhere’s the leading edge of design and technology in banking, and how is it changing the industry? Jean-Pierre Lacroix, president of the branding and design firm SLD, tells us what North American banks can learn from overseas financial institutions about the latest tech and how they can put those insights to work.
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23.07 - Personalized banking is all about the customer journey
07/09/2021 Duración: 21minCustomer relationships are highly valuable assets for banks and credit unions, and that makes them potentially lucrative targets for fintechs and other competitors. Cheryl Chiodi from ABBYY and industry consultant Jim Griffin share ideas on creating personalized banking experiences to strengthen customer relationships and stand up to outside threats.
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23.06 - The cloud takes shape for banks during COVID
31/08/2021 Duración: 17minThe double whammy of COVID and competition has banks and credit unions speeding up their move to the cloud. Chris Zingo from Finastra joins us to talk about how the financial industry is changing its approach to the cloud as digital banking grows in importance.
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23.05 - Taking a digital path to a compelling CX
24/08/2021 Duración: 20minBanking customers want speed, convenience and ease of use. They also want customized experiences that address their specific needs. Chris Stanley from Moody’s Analytics joins us to discuss what goes into creating this kind of personalized customer experience as banking goes ever more digital.
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23.04 - Making data breaches less of a burden for banks
17/08/2021 Duración: 18minAs banks, credit unions and other businesses rely more on customer data, that data rises in value and becomes more of a theft target. Jim Van Dyke, SVP for innovation at Sontiq and a leading voice on data breaches, discusses how financial institutions can best protect their customers.
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23.03 - The mutual benefits of bank-fintech partnerships
10/08/2021 Duración: 18minThere was a time when banks tended to give fintechs the side-eye. These days, banks are taking another look at fintechs as they consider them as a potential business partner. Randy Rivera, an ex-banker who's now on the fintech side, shares his thoughts on the benefits and challenges of a bank-fintech partnership.
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23.02 - TD wants to be the 'go-to' bank for Black and Latinx customers
03/08/2021 Duración: 16minTo address long-standing financial inequality, U.S. banks are stepping up their public commitments to make more capital available in underserved communities. Michael Innis-Thompson, the head of community lending at TD Bank, joins us to talk about a $105 million fund to help minority-owned small businesses and an even bolder initiative that the bank is undertaking.
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23.01 - Customer focus is key for middle-market banks
27/07/2021 Duración: 18minMiddle-market banks may be large businesses in terms of assets and reach, but they lack valuable scale compared to the industry’s biggest players. Danelle Faust from Accenture Interactive shares a customer-centered strategy that can help middle-market banks compete more effectively despite the size gap.
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22.08 - Banking customers share what they want and need
13/07/2021 Duración: 16minBanks and credit unions seeking to tighten connections with their customers need to know what those customers value. Karl Dahlgren, managing director for research at BAI, joins us to share interesting and some surprising results from the latest BAI Banking Outlook research on consumer banking preferences.
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22.07 - What is banking's role in addressing climate change?
06/07/2021 Duración: 18minIt may surprise banks and credit unions to know that they are seen by some as high emitters of climate-altering carbon. Emily Kreps, global director for capital markets at CDP Worldwide, explains the thinking behind the high-emitter status, and what bankers can do to change it.
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22.06 - Open banking and the future of customer relationships
29/06/2021 Duración: 19minThe pandemic-related upswing in digital banking is also adding momentum to open banking. Nick Farrow from Modern Treasury joins us to talk about where open banking stands in the U.S. now, and how it may change future customer relationships.
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22.05 - What small businesses need from their banks now
22/06/2021 Duración: 15minAfter more than a year of extreme stress and uncertainty, America's small businesses are gathering momentum in a bustling economy. Patrick Smith, head of small business banking at Santander Bank, joins us to offer his thoughts on what small businesses need most from their banks now, and how best to deliver it to them.
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22.04 - Bank branches: Form and function for the future
15/06/2021 Duración: 19minThe branch isn’t going away but it is evolving. PWCampbell CEO Jim Caliendo offers his thoughts on where branches are headed – what they’ll look like, what they’ll offer customers and more.
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22.03 - Impact investors seek to do well by doing good
08/06/2021 Duración: 16minFor many investors, their expected return is more than maximum profitability. They also want their capital to produce a positive social impact. Ron Homer, long-time investment manager at RBC Global Asset Management, joins us to talk about impact investing and how its appeal is growing.
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22.02 - Why multi-loan preapprovals are the right tool for 2021
25/05/2021 Duración: 19minThe lending opportunities in 2021 are starting to look different from 2020's. How can financial services organizations benefit from a customer's new priorities? Stephenie Williams, executive director of acquisition solutions at Harland Clarke, discusses how multi-loan preapprovals can help.
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22.01 - Better tech is the key to better banking regulation
18/05/2021 Duración: 22minProtecting customers and staying onside with the regulators are perennial challenges for financial services organizations. How is technology helping now, and how could better tech help even more? David Ehrich, executive director at the Alliance for Innovative Regulation, offers some thoughts on regtech’s current and future role. He also discusses his role as a judge in the BAI Global Innovation Awards, and why financial services needs more of an innovation mindset.
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21.08 - What bankers need to know, generation by generation
27/04/2021 Duración: 18minNew BAI research is out with detailed portraits of each generation, from baby boomers to Gen Z, and what its members want from their financial services organizations. Karl Dahlgren, managing director for research at BAI, digs into the findings that bank and credit union leaders will find insightful.
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21.07 - Digital transformation, now and in the future
20/04/2021 Duración: 14minBanks and credit unions have digitally adapted to the changes that came with COVID, though each one at a different speed and intensity. Danny Baker and Josh Spisak, both from Fiserv, join us to discuss how financial services providers are digitally responding to the pandemic’s impacts and where those efforts go from here.
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21.06 - The case for wealth management at community banks
13/04/2021 Duración: 14minCommunity banks may not have size going for them, but they do have something else of great value — deep relationships with their customers. Mike Kerins, CEO at RobustWealth, joins us to discuss offering wealth management as a way to further deepen those customer connections while increasing revenue.