No Vacancy With Glenn Haussman

This week, Glenn has one of his most personally gratifying interviews. Todd English helped create the mold for the modern celebrity chef. He’s been a huge fixture and influencer for decades, creating trends we all take for granted . Take food halls, we recorded this show at the Todd English Food Hall, which has been a NY fixture for years. Now every superstar chef is entering this business. First, Glenn catches up with Corey Nyman of the Nyman Group. They were supposed to talk about Las Vegas F&B, which they eventually get to. But most of the chat focuses on how the city is changing rapidly with the influx of new sports teams, shifting entertainment and the status of new hotels. Nyman even predicts why he thinks the recently sold Fontainebleau will be DOA. Eesh. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Visit our sponsor: Bartech Hear how Bartech is Debunking Major Minibar Myths   Subscribe on iTunes: No Vacanc

Carlos Flores, President & Chief Executive Officer of Sonesta International Hotels Corporation, just secured a deal for 14 new properties to join the Sonesta ES Suites brand. The brand gets an immediate boost by about 30% and sets the stage for the company’s emphasis on extended stay. They also discuss issues such as staying independent when major companies keep getting bigger, and why extended stay seems to be a win for customers and hotel developers. But first, Glenn and Bruce Ford, SVP at Lodging Econometrics, share how the extended stay market is becoming a massive industry segment. They also kick off Home2 Suites Road to 200 Challenge and seek to figure out which one in the pipeline will be lucky 200. Let us know what you think it’ll be! Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Visit our sponsor: Bartech Hear how Bartech is Debunking Major Minibar Myths Subscribe on iTunes: No Vacancy with Glenn Haussman S

In today’s bonus episode, we speak with Sky Tucker of Bartech Systems International. Glenn gets schooled in minibars and the guys go through all the classic arguments why investing in minibars is a horrible thing to do. Truths revealed about how this amenity influences guest satisfaction, while creating a new profit center. Sky also shares combat duplicitous guests looking to steal minibar booze. www.bartech.com Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/­ This is a sponsored presentation

This week we learn strategies to make our career work smoothly when faced with adversity. In this case, a total a%$hole. Glenn speak with Bob Sutton, author of the Asshole Survival Guide. Sutton is Professor of Management Science and Engineering at Stanford University.  He co-founded the Stanford Technology Ventures Program (and the Hasso Plattner Institute of Design (“the d school”).  He is a Fellow at IDEO, Senior Scientist at Gallup, and an advisor to McKinsey & Company.  Sutton studies organizational change, leadership, innovation, and workplace dynamics.  He has published over 150 articles and chapters and written seven books. Sutton’s latest book is The Asshole Survival Guide: How to Deal With People Who Treat You Like Dirt.  His web site is www.bobsutton.net and he tweets @work_matters.   Learn more about the Asshole Survival Guide on Amazon.com. First up we have Stuart Butler, COO of the innovative company Fuel Travel Marketing.  Glenn and Stuart share stories from the front lines of marketing

We're getting set to launch a new hotel history podcast we expect will run every other week. Here's our test show, focusing on the Georgian Terrace hotel in Atlanta.  It's an amazing story of a grande dame that hosted the movie premier party for Gone With The Wind. Then it became a home to vagrants, lowlifes and the old Angora Ballroom, which hosted bands like U2 in the early days. Now it's risen to once again be a premier property in the heart of a resurgent neighborhood.  Let us know which hotels you want to be featured on No Vacancy:Hotel History at @Travelingglenn on twitter and Instagram. Or by email at glenn@rouse.media. Better yet, give us a better name for the show.  Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jef

Today we focus on the impact of Hurricane Harvey and what you can do to help. Glenn speaks with AAHOA Vice Chairman, HP Patel on how the hotel industry is helping those displaced by the storm, and how it is helping fellow hoteliers whose hotels have been destroyed or damaged by the disaster. Glenn also speaks to hotelier Sunny Tolani who reports on how his GMs are helping people affected by the hurricane and subsequent flooding. Glenn also speaks to Scott Berman, ‎Principal and Industry Leader, Hospitality & Leisure Group at PwC on how the hurricane will affect the hotel industry. They also discuss many industry trends unrelated to the storm. Hoteliers: Donate room nights to help those displaced here: https://docs.google.com/forms/d/e/1FAIpQLSdDkbm2NEvYdFb7QTJgc-K29B9Qnbcqn-K5gMz0xXgpzTWvGA/viewform?_cldee=Y2hpcmFnQGFhaG9hLmNvbQ%3D%3D&recipientid=contact-1931e0e63faee411941100262d0ca55d-ebf0e764319b4fb18875cb402a00f9eb&esid=ca86e3e6-cd8c-e711-810e-e0071b714b91 Contact AAHOA to give: info@AAHOA.co

Glenn was a guest a couple of weeks back on Check Out California, a radio show all about the California hotel business.  The show, hosted by lodging industry superstars Raad Ghantous and Craig Sullivan, was originally broadcast live on August 16. We secured the recording for distribution on the No Vacancy feed. Listen in to the show on the first and third Wednesday every month from 1pm to 2pm California time. Listen online at OCTalkRadio.net. Hear all the latest trends you need to know! And also, join all three of them for the California Lodging Investment Conference, March 8, 2018. Visit www.cliconference.com for more information. Use discount code “Glenn18” for special event pricing. Visit No Vacancy sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glen

First up, Glenn and Jeff Polly provide valuable insight on how to create, foster and feed a hotel’s social media strategy. It’s not as easy as sending a few tweets, and the guys share best practices, as well as what not to do in order to find success via this online medium. Then, Casandra Matej, CDME, CTA, President & CEO, Visit San Antonio on what makes their destination a favorite for conventions. They share their strategy that’s transformed their city into a major events destination. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Find Jeff Polly at: Jeff@endpointmultimedia.com and http://www.endpointmultimedia.com/ Learn more at http://n

Glenn spent two weeks in Israel, and shares his adventures with Rebecca Alesia, who conveniently booked the trip for him in her capacity as a travel curator with SmartFlyer. The talk the Old City of Jerusalem, Dead Sea, rafting down the Jordan River, riding on ATVs through a blown out Syrian military base, digging up treasures from 2,300 years ago and much more. Then, Glenn speaks with Michaela Guzy, the creator and head storyteller from OhThePeopleYouMeet, a video based content destination for travelers, foodies and philanthropists seeking authentic local connections when traveling. This interview focuses on the amazing adventures you can take, while also being focused on sustainability. Be sure to take her Sustainable IQ quiz, which we discuss on the program. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/

In celebration of the life of an industry icon, we present to you an interview with Disney Imagineer Marty Sklar, who passed away last month. This interview was recorded several years ago, and we at the No Vacancy podcast felt we needed to share this ‘lost’ interview with all of you. He was a mastermind who oversaw the development of EPCOT Center (now known as Epcot) at Florida's Walt Disney World Resort. As VP creative development, EVP and President of Imagineering, Sklar oversaw the design and construction of Tokyo Disneyland, the Disney-MGM Studios, Disneyland Paris, Disney's Animal Kingdom, Disney California Adventure Park, Tokyo DisneySea, the Walt Disney Studios Park and Hong Kong Disneyland. An amazing man with an even more amazing story. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fis

Glenn talks with Hilton’s Ayesha Williams on finding the next generation of talent for the hotel business as the industry expands, requiring the expansion of finding and curating new industry superstars. But first, Glenn checks in with TravelClick’s John Hach on what you need to know about the state of the hotel industry, where it’s headed and lots more. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Hey, you got your museum in my hotel. Well, YOU got your hotel in my museum. That sums up the 21c Museum Hotels concept that’s finding success in tier 2 cities such as Louisville, Nashville and Oklahoma City. Glenn talks with Craig Greenberg, the company’s president about this very interesting hotel brand. 21c founders Laura Lee Brown and Steve Wilson love contemporary art, by creating brand mixing hospitality and art. This is a fascinating look into an emerging hotel brand.   But first, Glenn speaks with Bruce Ford, SVP Business Development of Lodging Econometrics. They talk about the just released 2Q new construction pipeline report. Then they talk about the future of immersive hospitality focusing on the freshly announced Star Wars hotel coming to Walt Disney World. They also discuss the emergence of a 48-hour guest cancellation policy, which started with Marriott and then spread to Hilton. Is it good for owners or customers? Listen now and find out. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin

Glenn is back with Rick Garlick, Global Travel and Hospitality Practice Lead at J.D. Power, when they dished on social media myths last spring. Hear that show here. Now he is back to talk about which hotels landed in the number one spot on the company’s highly respected annual 2017 North America Hotel Guest Satisfaction Index Study. What we learned: Winning is about understanding your target customer intimately. We examine which brands are doing this right, and how they’re winning. If you want to cheat, find the list here. But first, Glenn speaks with Thomas Engel, President, T.R. Engel. They talk about airbnb and their desire to appeal to business travelers and travel managers, the Global Business Travel Association (GBTA) conference, the massive rise of soft brands and their true value to owners, how more available brands means more hotel development, and how hotel investors can get some of that ‘key money.’ Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for a

Glenn chats with Michael Flaskey, CEO, Diamond Resorts International, and it’s all about timeshare. Topics include how timeshare fits snugly into the travel economy, the importance of customer services in the hospitality industry, how Diamond Resorts caters to customers, the value equation of owning timeshare, timeshare industry regulation, ARDA, and how Diamond Resorts’ Diamond Clarity sales process is more customer focused. But first, Glenn has a discussion on niche hotel segments with Andrew Cohan, MAI, Managing Director- Horwath HTL, Miami. They talk about gay travel, and if there’s a need for LGBT specific hotels. Also, they focus on why niche markets are great to focus on, and how companies such as Hyatt Hotels International are betting on the wellness category. Read Andrew’s column on LGBT hotels: http://www.hotelmanagement.net/operate/are-lgbt-hotels-necessary Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscri

Marketing to customers in 2017 is tough. The rules have changed, but so has Dorothy Dowling’s strategies. In this episode, we explore how Best Western Hotels & Resorts’ SVP and Chief Marketing Officer creates marketing plans the better connect with potential guests. We talk about the Stratosphere in Las Vegas affiliating with BW Premier Collection, innovative partnerships with the Disney Channel (watch a video about it here) , Harley Davidson, Minor League Baseball, and also how the company is ensuring its Best Western Rewards loyalty club is staying ahead of the trends. Guess what? People love points! But first, Glenn and producer Jeff Polly dish on the most expensive hotel stays in the world. Plus, Glenn shares a story of his experience handling PR for Four Seasons NY’s penthouse suites back when they debuted. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subsc

Happy Birthday America! Glenn kicks off the show out at The End. That’s Montauk, Long Island to all you non NYers. He’s at the amazing Montauk Yacht Club talking with the hotel’s parent company IGY Marinas. He chats with CEO Tom Mukamal, and Charlie Irons, VP Hospitality. They discuss the strategy of running seasonal businesses, and how IGY plans to expand from servicing guests offshore to ones in land based hotels. The Glenn speaks with Sam Kimball, Chief Marketing Officer of the iconic Circle Line. They talk about the company’s amazing history, new vessels, New York City tourism and much more. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Fi

Planning meetings is a laborious process. As a matter of fact, it’s pretty time consuming for on-property sales professionals too. Meanwhile, technology has created opportunity virtually everywhere, but the meetings side of the business acts as if its still 1985. Not anymore. IVvy is leveraging the power of the cloud by offering meeting planners the ability to search, compare, and book function space, catering, and group accommodations online anytime. Book and manage events using custom websites to attract and register attendees, and manage their experience. IVvy provides conference centers, hotels, restaurants and cruise lines with an integrated revenue management and distribution platform to post availability, rates and inventory; manage inquiries and bookings on any device, anywhere; drive inbound revenue; and enhance reporting and visibility. IVvy serves over 12,000 users in 13 countries including Hyatt, Wyndham Hotel Group, Accor, Choice, Best Western and other leading hospitality groups; Air New Zealand

Sorry for the delayed post. I was flying cross country after emceeing Hotel ROI and had some weather delays. Glenn speaks with the president of Red Roof! Great chat with this amazing executive taped at the AAHOA conference back in April.  First, Glenn talks with Craig Sullivan, CDO, Broughton Hotels and Bruce Ford, SVP, Lodging Econometrics in a great segment on industry news, issues your talking about, their stay at the Hotel Indigo Downtown Los Angeles, politics and much more. Craig is also runs the California Lodging Investment Conference and host of the radio show Check Out California. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Find Bru

Glenn speaks with industry legend Lee Pillsbury about his career and newest passion, hotel industry technology. Through his investment arm Thayer Ventures he owns pieces of many companies you’ve heard of, such as Hipmunk, Duetto, Nor1, social tables and many more. First, Glenn talks about technology from another angle, slot machines. Skill based slot machines are here and Glenn gave one a spin (yeah, bad pun). He battled against the classic aliens of Space Invaders and shares why the industry is banking on slot machines that allow users to bring their skill rather than just pray for luck. You guessed it, it’s all about those millennials. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.c

In this bonus episode, we speak with Samsung’s Jonas Tanenbaum to discuss critical issues such as: How technology affects guest journey at a hotel; How guest satisfaction ratings can be improved/influenced at a hotel through technology; How televisions are acting as the central hub of a guest’s hotel stay; Future customer trends. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/