No Vacancy With Glenn Haussman

Glenn is back with Rick Garlick, Global Travel and Hospitality Practice Lead at J.D. Power, when they dished on social media myths last spring. Hear that show here. Now he is back to talk about which hotels landed in the number one spot on the company’s highly respected annual 2017 North America Hotel Guest Satisfaction Index Study. What we learned: Winning is about understanding your target customer intimately. We examine which brands are doing this right, and how they’re winning. If you want to cheat, find the list here. But first, Glenn speaks with Thomas Engel, President, T.R. Engel. They talk about airbnb and their desire to appeal to business travelers and travel managers, the Global Business Travel Association (GBTA) conference, the massive rise of soft brands and their true value to owners, how more available brands means more hotel development, and how hotel investors can get some of that ‘key money.’ Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for a

Glenn chats with Michael Flaskey, CEO, Diamond Resorts International, and it’s all about timeshare. Topics include how timeshare fits snugly into the travel economy, the importance of customer services in the hospitality industry, how Diamond Resorts caters to customers, the value equation of owning timeshare, timeshare industry regulation, ARDA, and how Diamond Resorts’ Diamond Clarity sales process is more customer focused. But first, Glenn has a discussion on niche hotel segments with Andrew Cohan, MAI, Managing Director- Horwath HTL, Miami. They talk about gay travel, and if there’s a need for LGBT specific hotels. Also, they focus on why niche markets are great to focus on, and how companies such as Hyatt Hotels International are betting on the wellness category. Read Andrew’s column on LGBT hotels: http://www.hotelmanagement.net/operate/are-lgbt-hotels-necessary Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscri

Marketing to customers in 2017 is tough. The rules have changed, but so has Dorothy Dowling’s strategies. In this episode, we explore how Best Western Hotels & Resorts’ SVP and Chief Marketing Officer creates marketing plans the better connect with potential guests. We talk about the Stratosphere in Las Vegas affiliating with BW Premier Collection, innovative partnerships with the Disney Channel (watch a video about it here) , Harley Davidson, Minor League Baseball, and also how the company is ensuring its Best Western Rewards loyalty club is staying ahead of the trends. Guess what? People love points! But first, Glenn and producer Jeff Polly dish on the most expensive hotel stays in the world. Plus, Glenn shares a story of his experience handling PR for Four Seasons NY’s penthouse suites back when they debuted. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subsc

Happy Birthday America! Glenn kicks off the show out at The End. That’s Montauk, Long Island to all you non NYers. He’s at the amazing Montauk Yacht Club talking with the hotel’s parent company IGY Marinas. He chats with CEO Tom Mukamal, and Charlie Irons, VP Hospitality. They discuss the strategy of running seasonal businesses, and how IGY plans to expand from servicing guests offshore to ones in land based hotels. The Glenn speaks with Sam Kimball, Chief Marketing Officer of the iconic Circle Line. They talk about the company’s amazing history, new vessels, New York City tourism and much more. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Fi

Planning meetings is a laborious process. As a matter of fact, it’s pretty time consuming for on-property sales professionals too. Meanwhile, technology has created opportunity virtually everywhere, but the meetings side of the business acts as if its still 1985. Not anymore. IVvy is leveraging the power of the cloud by offering meeting planners the ability to search, compare, and book function space, catering, and group accommodations online anytime. Book and manage events using custom websites to attract and register attendees, and manage their experience. IVvy provides conference centers, hotels, restaurants and cruise lines with an integrated revenue management and distribution platform to post availability, rates and inventory; manage inquiries and bookings on any device, anywhere; drive inbound revenue; and enhance reporting and visibility. IVvy serves over 12,000 users in 13 countries including Hyatt, Wyndham Hotel Group, Accor, Choice, Best Western and other leading hospitality groups; Air New Zealand

Sorry for the delayed post. I was flying cross country after emceeing Hotel ROI and had some weather delays. Glenn speaks with the president of Red Roof! Great chat with this amazing executive taped at the AAHOA conference back in April.  First, Glenn talks with Craig Sullivan, CDO, Broughton Hotels and Bruce Ford, SVP, Lodging Econometrics in a great segment on industry news, issues your talking about, their stay at the Hotel Indigo Downtown Los Angeles, politics and much more. Craig is also runs the California Lodging Investment Conference and host of the radio show Check Out California. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Find Bru

Glenn speaks with industry legend Lee Pillsbury about his career and newest passion, hotel industry technology. Through his investment arm Thayer Ventures he owns pieces of many companies you’ve heard of, such as Hipmunk, Duetto, Nor1, social tables and many more. First, Glenn talks about technology from another angle, slot machines. Skill based slot machines are here and Glenn gave one a spin (yeah, bad pun). He battled against the classic aliens of Space Invaders and shares why the industry is banking on slot machines that allow users to bring their skill rather than just pray for luck. You guessed it, it’s all about those millennials. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.c

In this bonus episode, we speak with Samsung’s Jonas Tanenbaum to discuss critical issues such as: How technology affects guest journey at a hotel; How guest satisfaction ratings can be improved/influenced at a hotel through technology; How televisions are acting as the central hub of a guest’s hotel stay; Future customer trends. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Glenn speaks with Dream Hotel Group’s CEO Jay Stein. The guys speak about new development, including projects from Hollywood to Vietnam, Dream’s approach to business (Hint: There’s big bucks in booze), update on its newest brands Unscripted and more. First, Glenn, and Bruce Ford of Lodging Econometrics, break down the NYU International Hospitality Conference. They discuss what CEOs have to say about the Trump Travel Ban and fallout, the dearth of brand announcements such as Hard Rock’s Reverb, Wyndham’s Trademark Hotel Collection, Red Lion’s Signature Hotels and Trump Hotels’ American IDEA. Visit our sponsor: Kevin Barry Fine Art Hear how Kevin Barry Fine Art is Reinventing Hotel Art for an Interactive and Social Generation Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Find

The ultimate cocktail and bar show! Drive bar revenue! Glenn talks to Dylan Holcomb, House Mixologist for HOTMIXOLOGY on the Fusion network where he creates original craft cocktails for each episode. They talk about cocktail trends, which spirits are most popular, getting local with liquor, why tiki bars rock, and more. Then, Dylan shares great and easy to implement advice on how hotel and bar owners can make more money. Then, Glenn talks to Mark Grossich, Founder, Owner, And Chief Executive of Hospitality Holdings. He’s been winning big in the Big Apple for decades and he shares how he did it. They also talk about his newest venture, EMPIRE ROOFTOP, a rooftop bar overlooking Lincoln Center. The company owns such places as: The Carnegie Club in CitySpire Centre, Bookmarks Rooftop Lounge and Terrace at The Library Hotel, Madison & Vine – an award-winning American bistro and international wine bar located in The Library Hotel, DAG’S Patio Café Street in Dag Hammarskjöld Plaza, Lexington’s at the Court Hote

Former AAHOA Chairmen Tarun Patel and Mukesh Mowji share details of their newest venture where they changed The Hotel Inventory into Aqqire. It’s a one stop real estate shop for hotels, gas stations, convenience stores and more. It’s all about connecting buyers and sellers of real estate online in real time. In this show, we learn about the state of commercial real estate and why this is a smart online solution for folks buying and selling. They even sell ostrich farms http://www.aqqire.com/

Glenn speaks with Paul Snyder, VP Corporate Responsibility with IHG. They talk about empowering hoteliers to make money by blending individual sustainability goals with monetary returns. It’s a matter of him helping hoteliers achieve their goals by making their properties more profitable by ‘doing the right thing.’ Then they discuss the InterContinental Barclay NYC and how they turned a Grand Dame into a sustainability showpiece. First, Glenn and Producer Jeff Polly talk about amazing places on earth you need to see before they potentially vanish forever. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Find Jeff Polly at: Jeff@endpointmultimedia.com and http://www.endpointmultimedia.com/ Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultime

Glenn speaks to Michael Taylor of J.D. Power where they talk about the best and worst airlines according to a new survey. According to the J.D. Power 2017 North America Airline Satisfaction Study,SM overall customer satisfaction with airlines has reached its highest level ever, continuing a trend that now stretches five consecutive years. Here we explore why and how did this happen against a backdrop of such negative airline news. First, Glenn shares his thoughts on the latest news for the hotel industry, including news from the Best Western Leisure Travel Summit featuring executives from AAA, U.S. Travel Association, Trip Advisor and Brand Fuse. Then Glenn shares the results of a new survey from Best Western and U.S. News and World Report focused on hotel industry customer loyalty programs. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: h

Derek Stevens is widely credited for helping bring back downtown Las Vegas from the precipice of irrelevancy, making it a must visit stop on everyone’s Las Vegas vacation. Owner of the The D, The Golden Gate, The Las Vegas Events Center and developer of a new city block big casino, Stevens has redefined the downtown Las Vegas entertainment experience. This is story of the transformation, and what’s happening next. They discuss NHL hockey’s Las Vegas Golden Knights, the NFL’s Raiders coming to town, the downtown music scene, outdoor bars, and how he pulled it all together. But first, Bruce Ford, SVP Business Development with Lodging Econometrics and Glenn chat about HD Expo Las Vegas, the major event Glenn hosted for Porcelanosa with major designers from Marriott, Hyatt, Hilton, Salt Hotels, West Elm Hotels and studio Bunnyfish, who work with Tony Hsieh on the downtown Las Vegas revitalization project. Then Bruce shares insight on Q1 2017 hotel development trends. Subscribe on iTunes: No Vacancy with Glenn Ha

Kevin Barry Fine Art is an industry leader that’s changed the way hotel guests interact with the art experience in hotels. This is way beyond a pretty framed picture next to the bed. It’s a wholesale reinvention of how art creates sense of place, interactive experiences, and serves as a lynchpin for hoteliers’ social media engagement. See their amazing work at places such as major Las Vegas casinos, high end boutique hotels, luxury branded properties and more here. You will learn much more than ever expected about how important the right art is in your hotel. Listen now! Find Kevin Barry Fine Art, here: http://kevinbarryfineart.com/ Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Ray Schultz, shares major hotel history way back to his involvement with Kemmons Wilson, creator of the Holiday Inn brand. Hear how Schultz started with Holiday Inns, Inc., in 1970, and how he founded the Hampton Inn brand in 1983. We hear those stories, through his days as Chairman and Chief Executive Officer of Promus Hotel Group. But first, Glenn speaks with Donna Quadri-Felitti, the Marvin Ashner Director and Associate Professor, School of Hospitality Management at Penn State. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/

Padgett is redefining cruising through ultimate personalization, and has the pedigree to do it. Padgett holds 19 patents and multiple innovation awards for wearable devices, experience itinerary scheduling and optimization, digital experience interaction platforms and operational processes. In his former life at Walt Disney Parks and Resorts, he spearheaded the invention, development and implementation of guest engagement innovations that include the MagicBand, FastPass+, Disney’s Magical Express, Be Our Guest restaurant, Main Entrance access portals and Bibbidi Bobbidi Boutique retail locations. Now he’s creating Ocean Medallion™, a first-of-its-kind wearable device enabling personal experiences by bridging the physical and digital worlds to deliver a new level of personalized service not previously considered possible -- including sophisticated wayfinding, food and beverage on demand, an array of interactive gaming, personalized entertainment experiences and more.  The quarter-sized, 1.8-ounce disc can be a

John Greenleaf, SVP, Global Head, Hilton Garden Inn at Hilton Worldwide shares how Hilton Garden Inn is being refined while simultaneously looks to spread itself around the world. Plus, David Eisen, Editor in Chief of Hotel Management, and Glenn discuss AAHOA, breakdown the massive CEO panel held during the event, and they  talk about how hard it must be to be running Trump Hotels right now. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Find Dave Eisen on Twitter at @DavidEisen3 Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/  

Coming soon for American hoteliers, and already established for more than 3,500 of hotels in India, is hotelbids.com. It’s an exciting new platform that delivers reservations at a cost at only $5 - $7 per reservation. Traditional OTAs charge as much as 25% commission per room night, costing hoteliers thousands in unnecessary expenses every month. In this special episode, we learn from Inder Sharma, founder of Hotelbis.com and a highly-regarded lodging industry entrepreneur, how he’s looking to give hoteliers more control over their profits though an intelligent hotel marketing platform. Glenn and Inder also talk about why industry initiatives such as Room Key haven’t resonated, how he wants to help the AAHOA community, and how he garnered support from industry icons such Mike Leven and MP Rama. Learn more at hotelbids.com

Get the behind the scenes story with Keith Cline, President & CEO of La Quinta. Plus, Bruce Ford, SVP Lodging Econometrics. Subscribe on iTunes: No Vacancy with Glenn Haussman Subscribe on Android: https://play.google.com/music/listen#/ps/Ifu34iwhrh7fishlnhiuyv7xlsm Send your comments and questions to Glenn@rouse.media.  Support the show: https://www.patreon.com/novacancy Follow Glenn @TravelingGlenn Follow Bruce @BFinNH  Learn more at http://novacancy.libsyn.com Produced by Jeff Polly: http://www.endpointmultimedia.com/