Built To Grow

In an industry where competition is fierce, such as the fitness industry, it can be challenging to stand out from the crowd.However, one area where gyms can differentiate themselves is through exceptional customer service.In this episode, Tim and Randy are joined by Hank Ebeling, who brings a unique perspective on customer service in our industry.He has authored a book, "Crushing the Competition with Service," which stresses the importance of viewing customer service as a competitive advantage.This approach emphasizes the importance of having strong leadership in place, implementing effective systems to support service delivery, and developing a range of strategies to surprise and delight customers.Hank also highlights the importance of intentionality and consistently seeking out opportunities to deliver and show our customers that we care about them through exceptional customer service.Tune in and discover some simple ways to delight your clients and deliver exceptional customer service!Key Takeaways