Built To Grow

In this episode, Tim and Randy will discuss client experience and why clients go to the gym in general. A lot of clients may be looking for results when they join a gym, but there’s a large number of them who join because they want to be part of a community of health-conscious people. Those clients are just as important to a gym business as the rest, and so keeping them happy is key.If you’ve got a retention issue at your fitness facility, or you’re looking to improve your client experience in general for increased growth, then this episode is for you, so don’t miss it.Key Takeaways:The client who has a gym membership, but hasn’t been to the gym in 4 years (02:40)The client is part two of success (05:01)Making your gym your clients’ third place in life (home-work-gym) (06:30)Creating a relationship with your client on the training floor (07:55)Customer experience is the only way, just give them the pickle (11:35)The importance of aligning the expectations your clients pay for with the delivery of service (16: