Manage Smarter

Denise Cooper is the Founder and CEO of Remarkable Leadership Lessons, a company founded over 10 years ago to assist C-suite, senior-level business leaders, and managers in raising their game as contributors to profitability. She earned an MBA from Washington University in St. Louis MO, a Coaching Certification from North Carolina State University, and studied under Judith Glaser to earn the distinguished designation as a Certified Conversational Intelligence (C-IQ) Coach. Able to draw on over 25 years working inside corporations of all sizes, union companies, government offices and agencies, Denise shares her experiences in her thought book, Remarkable Leadership Lessons: Change Results One Conversation at a time. It’s designed to let you see the power and potential within you, and if you show up, step up, and speak up, you can get the results you really want. Denise serves as an Executive Coach and Keynote Speaker, with a proven process for grooming diverse candidates for succession through one-on-one cus

Leslie Short is the Founder of The Cavu Group and author of Expand Beyond Your Current Culture. She has an accomplished background that includes running marketing and PR for FUBU, serving as Corporate Operating Strategist for blueprint + co., and starting several successful international businesses. Leslie has been developing multi-cultural/mosaic marketing and programming as far back as 1998, and in her book, Expand Beyond Your Current Culture, she offers tips on how to think differently about diversity and inclusion to achieve a sustainable, diverse and inclusive workplace. She is also a fellow podcaster with her show name, Visibility Unlimited...and you can see the video version of that on her YouTube channel The Cavu Group. Today's discussion is on Diversity and Inclusion in the Workplace and international business. In this podcast for managers who are interested in Diversity and Inclusion in the Workplace, Audrey, Lee and Leslie discuss:  ·       Why a long-term DEI implementation is necessary ·       Wh

When it comes to change – it’s a world filled with armies of consulting graduates sitting in dimly-lit rooms retroactively justifying why the latest ‘transformational’ initiative went ahead. The industry has over-complicated it. From obtuse jargon to untold reams of paperwork. It’s just become too hard, too confusing, too segregated and too academic.  The thing is – You don’t have time for that. No change leader does. Change is hard enough without all that added complexity. Brendon is converting others to a radical new idea…Keep it simple. Brendon Baker established the Valuable Change Co. with one central mission in mind: to Help Change Leaders Drive Real Value, but on his way found his secondary mission: Fight Unnecessary Complexity. Where change isn’t about delivering on-time or on-budget, but rather actually getting what you’re looking for out of it. Brendon is based on the rural outskirts of Canberra, Australia, has a degree in Business Management and is the father of two young girls . In this podcast for

Wynn Godbold is an independent certified John Maxwell Leadership speaker, trainer and coach. She owns a training and development company named Bee Sharp and is the founder of the I'm Possible Lifestyle. Wynn helps business leaders turn goals that feel impossible into reality. She shared with us, the very word impossible says, I'm Possible.   In this podcast for managers, Audrey, Lee and Wynn discuss:  ·       Definition of the I’m Possible lifestyle ·       Implementation of the Universal Success Laws ·       The subconcious mind’s role in your leadership journey   “Think about your life as the puzzle you’re putting together. The thing is the picture that you’re trying to complete is actually the picture of yourself in your life that lives in your subconscious mind." –Wynn Godbold Sales Manage Smarter with the Manage Smarter Podcast. Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage

There is a common misconception that being good at sales necessitates aggressive closing or finding ways to effectively bring in clients Think again! Author and sales trainer Jim Doyle explains how the best sellers have a commitment to their customers that goes way beyond being customer focused. Servant Heart Sellers, as he calls them, are obsessed with making sure the products they sell make a difference for their customers, not just closing the deal. This commitment changes everything about their sales approach. Selling with a Servant Heart outlines ten lessons that ultimately lead to greater joy in sales while also increasing income. For the new salesperson, the experienced veteran, or anyone in between, the lessons of Servant Heart Selling have something salespeople across industries can draw from. More success. More customer loyalty. More joy in what you do. That’s what can happen to your sales career when you start selling with a Servant Heart. Jim was the founder of Jim Doyle & Associates, now known as

Charles Bailes IV is a 4th generation family member and a top executive running a 9-figure family-owned business. As VP of Human Resources and Internal Distribution of ABC Fine Wine & Spirits, he oversees 126 stores in Florida and over 1,600 employees. He is a husband, a dad of three, an executive, an entrepreneur, a CrossFitter, a health nut and a lover of going to bed at 8 p.m. – all in that order. He loves meeting new people and having meaningful conversations. His main goal is to inspire others to act to help themselves. He’s passionate about sharing his knowledge and expertise on running a family business, crisis management, succession planning. In this podcast for managers, Audrey, Lee and Charlie discuss:  ·       How sales managers can grow and scale up with Charlie’s best practices ·       Sales in retail sector and how to manage sales in that space ·       Challenges of Managing family businesses ·       What he looks for in a sales manager and sales reps   “Money does not grow on trees. If somebody

Today’s guest, Gregory Silva, is the Director of Operations for three drug and alcohol treatment centers in Southern California; Living Longer Recovery, Gravity Treatment Centers and New Spirit Treatment Center in Southern California. Gregory began his career in the marketing industry, but after his best friend passed away from an overdose in 2012, he felt called to help others suffering from addiction. He embarked on a new career in substance abuse treatment and is now passionate about helping people change their lives for the better by demystifying the paths to treatment.  In this podcast for managers, Audrey, Lee and Gregory:  ·      How managers can recognize signs of addiction in employees ·      How to have a conversation to inquire about addiction with employees ·      Treatment for employees vs. releasing them ·      Benefits considerations to help employees with addictions  “How do you make someone understand that they need help? There’s a lot of companies that drug test and a good percentage will fa

Dr. Bob Nelson is a management and motivation business author of over 30 books that have collectively sold over 5 million copies. He is president of Nelson Motivation Inc., has presented on six continents and worked with 80 percent of the Fortune 500 companies. One of his titles we are most interested in talking about today is 1,001 Ways to Engage Employees: Help People Do Better What They Do Best.    In this episode, Audrey, Lee and Dr. Bob:  ·      Expectations of the current workforce for recognition ·      New techniques to discover better, more personalized check-ins and recognition ·      Ways to be more responsive and more engaged with your employees ·      Techniques to boost employee productivity via future professional development   “Providing workers with recognition and respect can make a world of difference in getting the best efforts out of them, keeping them and helping you develop a reputation for treating employees in a way that helps attract talent to work for you and your organization." –Dr

Deborah Coviello is the Founder of Illumination Partners and the host of The Drop In CEO podcast. For more than twenty years, she has been transforming businesses from within, elevating the talents of their organizations to new performance levels. Her experience has taught her to put tremendous value on people, whom she considers as the heart of every business. When hiring a consultant, Deborah Coviello knows that the primary goal will always be a resolution to a problem. As The Drop In CEO Deborah provides her clients with 25+ years worth of experience and strategy in Quality and Operational Excellence roles combined with her 20 years in the Flavors and Fragrance industry, to identify, assess, and solve the issues that are preventing their business growth. Certified as Lean and Six Sigma Blackbelt in Process Improvement, she has also developed significant leadership insight that “People’’ are your greatest tool in your toolbox. In order to deliver on her promise of offering “peace of mind,” she focuses on ut

Hannah Grady Williams’s story began in a blue pickup truck when her father handed 12-year-old Hannah the phone and asked her to close a deal on an investment property. After this unexpected introduction to the world of entrepreneurship, she found herself thrust into a climate of innovation, challenge, and opportunity, and she enrolled in college at age 14 and graduated with a degree in international business at age 18. Now, as a 23-year old Gen Z’r, she has consulted businesses from start-ups to Fortune 500 companies and is on a mission to help leaders leverage Gen Z talent as a competitive advantage and build #RadicalEmpathy in the workplace.  In this episode, Audrey, Lee and Hannah:  ·      Definition of “Radical Empathy” ·      Managing Expectations of Gen Z workforce ·      Understanding the positive aspects of Gen Z upbringing, technology knowledge and economics ·      How to mentor a Gen Z employee ·      Differences between Gen X, Millennials and Gen Z  “Gen Z is more diverse, entrepreneurially driven

Today’s guest, Emily Morgan, is an entrepreneur with an innate heart for helping others. As the leader of Delegate Solutions, she and her team help business owners and entrepreneurs find more freedom and elevate their time using proven delegation strategies. She’s been featured in Forbes as a Top 50 Remote Employer, contributed articles to the Huffington Post, and highlighted in the NY Times.   In this episode, Audrey, Lee and Emily:  ·      Top mistakes leaders make in delegating ·      Delegate Freedom System—What it is and how to use it ·      How to identify what to delegate—Tips and process to narrow that down ·      5 bottleneck behaviors of entrepreneurs ·      What leaders find it so hard to delegate delegatesolutions.com/smarter ELEVATION SUCCESS SCORECARD is on the website “The biggest mistake leaders make is that their first step to being a great delegator is being clear on how they want to spend their time. The rest flows from there." –Emily Morgan  Join hosts Audrey Strong and C. Lee Smith

Robert "Bo" Brabo has a combined 30+ years of Human Resources Leadership experience in the Department of Defense and private industry. Throughout his career, Bo has always focused on the people, helping them tackle their business problems as if they were his own. Since retiring from the US Army as the Chief of HR Operations with the White House Communications Agency and Presidential Communications Officer for both Presidents Bush and Obama, Bo has served in several executive positions including most recently, Founder of Hail Media Group and The Brabo Center of Excellence, providing fully accredited continuing education for HR professionals around the globe. He is a professional speaker and author of the book “From the Battlefield to the White House to the Boardroom: Leading Organizations to Values Based Results” and co-hosts the Bo and Luke Podcast.  In this episode, Audrey, Lee and Robert:  ·      Leadership strategy termed PEDL (participate, engage, discuss, and learn ·      How to identify and analyze to c

Kia Roberts is the founder of Triangle Investigations. Triangle Investigations performs third-party investigations for companies into allegations of misconduct, including sexual harassment, discrimination, and bullying. Prior to founding Triangle Investigations, Kia was the first-ever Director of Investigations for the NFL, and prior to that worked as a Senior Assistant District Attorney and Homicide Prosecutor in the Brooklyn District Attorney’s Office. In this episode, Audrey, Lee and Kia discuss:  ·      New standards for HR investigations in 2021 ·      New technology for HR reporting by staff ·      Andrew Cuomo sexual harassment and resignation discussion ·      Proactive steps every business owner/organization needs to implement immediatley “Bullying is such a loose term but any type of bullying that results in the creation and maintenance of a hostile work environment opens up employers to tremendous liability ." –Kia Roberts Join hosts Audrey Strong and C. Lee Smith every week as they dive into the a

Bianca Lager is a business manager, consultant and public speaker whose specialties include organizational development, career growth, and online reputation management. Bianca is also the President of Social Intelligence, a consumer reporting agency focused on online risk for human resources.   In this episode, Audrey, Lee and Bianca discuss:  ·      How to conduct social media HR screenings compliantly ·      Recommendations on social media company policies ·      Gray areas in social media interpretation by HR and employees ·      New trends including misgendering and pronoun usage nuances “What we do work very hard at is to make sure we put context and time stamps on it. It’s very difficult unless there’s actually a repeated pattern and it lends itself towards abuse of a particular individual." –Bianca Lager Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measur

Dr. Jeffrey Magee works with Business Owners and C-Suite leaders globally to accelerate their success and eliminate derailment. Author of 31-books, translated into 21-languages to include 4-best Sellers and 4-Graduate Management Text books, he has been at this for 3-decades; Recently he sold his $117Milllion dollar talent development firm of 144-employees, and today continues as the Publisher of PERFORMANCE Magazine, and author of Your Trajectory Code: How to Change Your Decisions, Actions, and Directions, to Become Part of the Top 1% High Achievers.  In this episode, Audrey, Lee and Jeffrey discuss:  ·      Understanding and deploying Rule 1-52-X ·      Adhering to the Work Product+Frequency Model ·      Key reasons why salespeople become increasingly ineffective “As a sales professional or leader of a sales team the key selling questions are simple. What do you do on a regular basis? What immediately needs to be done to increase overall impact and success in selling?" –Jeffrey Magee Join hosts Audrey Strong

Steve Chaparro is an organizational culture expert and communicator who speaks worldwide about how companies can transform their workplace culture through intentional co-creation and communication. He is founder and principal at Culture Design Studio, an organizational design agency, and the podcast host of The Culture Design Show. Someone who sees how architecture and design can be so much more informative in shaping the workplace culture and feeling. In this episode, Audrey, Lee and Steve discuss:  ·      The intersections of architecture design workplace and culture ·      How physical space affects work performance and productivity ·      Open office design debate ·      How to mix space and finishes designs to optimize your company ·      How smaller square foot per person may be more functional “There’s never going to be a silver bullet for any kind of space and companies should consider spacial diversity." –Steve Chaparro Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspect

Tevis Trower is founder & CEO of Balance Integration, author The Game-Changer’s Guide to Radical Success, knows that building a great organization begins with cultivating true greatness from the very top.  Tevis is a pioneer in optimizing corporate cultures, and has been heralded as “corporate mindfulness guru for the new millennium.” Tevis has coached high performers and top executives for powerful organizations ranging from Disney to KKR in leveraging their most precious asset: their humanity. A sought after “get them thinking, laughing, and interacting” speaker, Tevis has headlined executive events with Fast Company, Harvard Business Review Events, Peer150, Bloomberg, Conscious Capitalism, and Google, and has been featured in media outlets like Forbes, Inc, Fortune, CIO, The New York Post, Yoga Journal, and more.  In this episode, Audrey, Lee and Tevis discuss:  ·      Finding your Inner Truth to become a better leader ·      Identifying gaps in your leadership experience and “getting uncomfortable” as par

Amy Franko is the Founder & CEO of Amy Franko Associates. With over 20 years of client-facing sales experience, Amy’s career includes sales roles with global companies IBM and Lenovo before pivoting into entrepreneurship. Today her firm works with mid-market technology and professional services organizations to grow sales results, through both sales strategy and skill development programs. Her book, The Modern Seller, is an Amazon best seller and was named a top sales book by Top Sales World. She is also recognized by LinkedIn as a Top Sales Voice.  In this episode, Audrey, Lee and Amy discuss:  ·      Definition of the new sales economy ·      How to become more agile in your approach to sales and new strategies ·      The top two sales trends happening now ·      Tips on getting out of a sales rut ·      Social selling via social networks “Welcome to the new sales economy, the intersection of business, technology and cultural dynamics, all affecting the ways our prospects and clients interact with and buy f

Tom Connally, is an experienced leader, strategist, and change agent with proven performance leading, building, and fixing organizations by creating a culture of performance. In over 30 years of Marine leadership, he led organizations from 50-3500 personnel, with budgets up to $2.8B. Tom served as a Director for two defense companies, before founding Connally Consulting where he helps leaders improve their and success professionally, personally, spiritually, and physically. Also the author of Becoming a Leader: A Road Map for My Daughter and the Aspiring Leader.  In this episode, Audrey, Lee and Tom discuss:  ·      How military principles can help you be a better leader ·      Firm, Fair and Friendly concept ·      How to gain clarity in your mission and how to get people to follow you with focus ·      How family transitions can make you a better leader “Leaders fail to recognize that everyone in their organization has value and that they must take actions that cause their followers to transcend to somethin

Dr. John Demartini, bestselling author, educator and leading human behavior expert. Dr. Demartini is the founder of the Demartini Institute, which has helped hundreds of thousands of entrepreneurs and individuals break through their limitations and find success.   In this episode, Audrey, Lee and John discuss:  ·      Identifying what you value most ·      The Six Steps to Building Wealth ·      Strategies to recovering financially from COVID-19 “Knowing your unique hierarchy of Values is the most important place to start if you intend to expand to the next level of your empowerment." –Dr. John DeMartini Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Dr, John DeMartini https://drdemartini.com/?utm_source=Justine -pr&utm_medium