What's Next! With Tiffani Bova

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to bring back a special episode of What’s Next! Podcast where I capture a frank conversation with my friend and fellow Hawaiian, Guy Kawasaki. He’s the Chief Evangelist at Canva, a brand ambassador for Mercedes-Benz, and an Executive Fellow at the Haas School of Business. He is also the author of The Art of the Start, The Art of Social Media, Enchantment, and nine other books.     THIS EPISODE IS PERFECT FOR… anyone who wants to up their social media game.    TODAY’S MAIN MESSAGE… even for an expert, there is still room to learn. Guy is dedicated to making a difference via social media every day by pushing the envelope and learning as he goes.    In the world of social media, we both believe that you have to be thoughtful with your posts. The days of simply showing up are over. You can’t just tweet once and call it a day. Video has to be better. Graphics have to be better.     Guy, however, takes a more aggressive approach. He’s

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to welcome back someone who was one of my first dozen guests when I launched the What’s Next! Podcast.   Mark Bonchek is the Founder and CEO (Chief Epiphany Officer) of Shift Thinking. His mission is to enable leaders and organizations to adapt and thrive in a world of discontinuity, disruption, and exponential change. That's what we're going to talk about today.    THIS EPISODE IS PERFECT FOR… anyone interested in how thinking is tied to transformation.   TODAY’S MAIN MESSAGE… mental models are how we process the information around us - not what we’re thinking about, but the way in which we think. Assessing mental models offers a huge amount of insight into the deeper “why” questions and is how companies like Starbucks, Patagonia, and Apple were built.   WHAT  I  LOVE  MOST… companies that are seeking exponential growth won’t achieve it by multiplying their inputs. Understanding mental models to see what’s at the core is the too

Welcome to the What's Next! Podcast with Tiffani Bova.    I’m excited to bring back an episode with my friend Shep Hyken.    Shep is a NY Times and WSJ bestselling author of multiple books, including Moments of Magic, one of my favorites. He’s a customer service expert and a keynote speaker. He works with companies who want to build loyal relationships with their customers and employees by delivering fantastic customer experiences.   THIS EPISODE IS PERFECT FOR… anyone in customer service and customer success organization and leaders who wake up every day focused on improving customer experience.   TODAY’S MAIN MESSAGE… the only thing that's going to separate one company from the next is the experience that a customer has with a brand. It will no longer be about product and price – customer service and customer success will carry as much, if not more, weight than price in purchase decisions. Customer-focused companies make sure everyone on the team knows their value to the customer, even if they work behind t

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to bring you an episode of What’s Next! Podcast with a distinguished branding expert, Allen Adamson.   For the past several years, Allen has been an adjunct professor at New York University's Stern School of Business, where he also serves as the brand expert in residence at Berkeley Center for Entrepreneurship.    His previous books, including Brand Simple and, most recently, Shift Ahead, are used as textbooks in higher education business programs nationwide.    His latest book, Seeing the How, spotlights companies that have radically changed working life as usual by identifying and reimagining a whole new way to provide an overall better customer experience.    THIS EPISODE IS PERFECT FOR… marketers who want to reimagine the customer experience.    TODAY’S MAIN MESSAGE… delivering a satisfactory product is no longer a strong enough competitive advantage. In a sea of competition, Allen argues the way to stand out is to provide an

Welcome to the What's Next! Podcast with Tiffani Bova.    This week on the What’s Next! Podcast, I’m looking back at a conversation I had with Peter Fader, professor of Marketing at the Wharton School of the University of Pennsylvania and the co-founder of Zodiac.   Peter’s expertise centers on the analysis of behavioral data to understand and forecast customer shopping and purchasing activities. His insights are reflected in his great book, Customer Centricity.     Customer centricity is one thing. Using customer lifetime value as a corporate valuation metric is an entirely different thing. Peter and several of his students produced some groundbreaking research recently which is turning Wall Street’s quarterly predictions on their head. Peter and his team analyzed Dish Networks, Overstock.com, Wayfair and Blue Apron using the public data provided to investors.  They came up with company valuations that within 3-5% difference of the forecasts Wall Street was making.    Next, as a fun academic exercise, his st

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to bring you an episode of What’s Next! Podcast with David Rogers.    David is an expert on digital transformation and a member of the faculty at Columbia Business School. As the Director of Executive Education programs on digital business strategy and on leading digital transformation, he has taught over 25,000 executives through his programs in New York City, Silicon Valley, and online.    He is also the author of five books and is releasing another in September 2023 called The Digital Transformation Roadmap, which follows his landmark bestseller, The Digital Transformation Playbook, which has been translated into over a dozen languages.   THIS EPISODE IS PERFECT FOR… business leaders who want to harness effective transformation and innovation strategies across organizations.    TODAY’S MAIN MESSAGE… 70% of companies attempting digital transformation are failing. David presents the five barriers that are repeatedly holding comp

Welcome to the What's Next! podcast with Tiffani Bova.   I’m thrilled to bring back a conversation with Josh Linkner that I believe is extremely timely in our tech-driven world.    Josh is a five-time tech entrepreneur and hyper-growth CEO, two-time New York Times Bestselling author, top-rated keynote speaker, and founding partner of Detroit Venture Partners.    Josh lives at the intersection of tech and advertising. In this episode, we explore how this intersection includes hacking, reinvention, and creativity.    THIS EPISODE IS PERFECT FOR… anyone who wants to hear a different perspective on innovation as Josh reveals the common threads he found among law enforcement and cybersecurity professionals about how they approach problem-solving and change.    TODAY’S MAIN MESSAGE… innovation is creativity directed productively. It’s not a copycat company or idea but uncovering greatness in otherwise nondescript pieces of stone.   WHAT I LOVE MOST… Josh was adamant that you don't have to end a whole company's hist

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to bring you an episode of What’s Next! Podcast with workplace expert, Simone Stolzoff.   Simone started his career as an independent journalist and consultant. He was formerly the design lead at the global innovation firm IDEO. He regularly works with leaders—from the Surgeon General of the United States to the Chief Talent Officer at Google—on how to make the workplace more human-centered. Simone also has a new book out called, The Good Enough Job.    THIS EPISODE IS PERFECT FOR… people at any level of an organization asking themselves how they can pursue meaningful work without letting it take over their lives.    TODAY’S MAIN MESSAGE… there’s a societal push to conflate work and identity, but is this the true measure of success? Simone challenges this path and presents his ideas on being fulfilled by work while also investing in things outside of a career path.   WHAT  I  LOVE  MOST… Simone predicts that in the age of AI, mai

Welcome to the What's Next! podcast with Tiffani Bova.   This week we’re revisiting a conversation with Jim Harris, author of Blindsided: How to Spot the Next Breakthrough that Will Change Your Business Forever. Jim is a principal at Strategic Advantage and has 20 years of experience as a professional speaker and consultant. Jim speaks internationally at more than 40 conferences per year on essential topics such as creativity, innovation, customer relationships, strategic planning, and environmental leadership.    THIS EPISODE IS PERFECT FOR… innovative thinkers.   Innovation is coming here. Our professional lives are different than they were five years ago; our personal lives are drastically different they were ten years ago. How you approach change will determine your success.    If you don’t want to be blindsided, pay attention to your systems and processes and keep the younger employees involved in strategy. Remember, diversity goes way beyond gender.   Choose a team of bright people and create job opport

Welcome to the What's Next! Podcast with Tiffani Bova.    On this week’s episode, I’m welcoming back Nancy Duarte, who I have nicknamed “the storyteller of the Valley” (the Valley being Silicon Valley).    Nancy is a communications expert who's been featured in Fortune, Forbes, Fast Company, Wired, Wall Street Journal, New York Times, and on CNN. Her firm, Duarte Inc., is the largest design firm in Silicon Valley as well as one of the top women-owned businesses in the area. It's the global leader behind some of the most influential visual messages in business and culture, creating more than a quarter of a million presentations.    As a persuasion expert, she has cracked the code for effectively incorporating story patterns into business communications. She's written five best-selling books and is ranked #1 on the list of the World's Top 30 Communication Professionals. Her TED Talk, The Secret Structure of Great Talks, has over 3 million views.   THIS EPISODE IS PERFECT FOR… anybody at any level who wants to

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to bring back an episode of What’s Next! Podcast with Frits van Paasschen, a seasoned global executive and author of the book, The Disruptors Feast.    With 30 years of experience, Frits has a unique perspective on the current trends that impact businesses around the world. Frits served as the CEO of Starwood Hotels and Resorts, CEO at Coors Brewing Company, and have held several management positions at Nike.     THIS EPISODE IS PERFECT FOR… anyone who wants practical lessons on how to lead when change broadsides a company.    TODAY’S MAIN MESSAGE… in this episode, Frits shares how he handled disruption by changing from the inside out as the CEO of Starwood when AirBnB started and the CEO of Coors when the craft beer industry launched.    WHAT  I  LOVE  MOST… Frits’ mindset that sometimes the best way to deal with disruption is to disrupt right back.   Running Time: 35:18   Subscribe on iTunes   Find Tiffani on Social: Facebook

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m welcoming back a good friend and a fan-favorite on the What’s Next! Podcast, Seth Godin. In this episode, I’m sharing our recent LinkedIn Live chat.    Seth is the author of 20 books that have been bestsellers around the world and have been translated into more than 40 languages. He writes about the post-industrial revolution, how ideas spread, marketing, quitting, leadership, and–most of all–changing everything. His latest book is The Song of Significance: A Manifesto for Teams.   You might be familiar with his books Linchpin, Tribes, The Dip, and, my favorite, Purple Cow. In addition to his writing and speaking, Seth founded both Yoyodyne and Squidoo.    His blog, which you can find simply by typing ‘Seth’ into Google, is one of the most popular in the world. Seth is in the Guerrilla Marketing Hall of Fame, the Direct Marketing Hall of Fame, and most recently, the Marketing Hall of Fame.    THIS EPISODE IS PERFECT FOR… anyone who feels

Welcome to the What's Next! Podcast with Tiffani Bova.    This week we’re bringing back a fan-favorite episode of the What’s Next! Podcast with Whitney Johnson. Whitney was recognized as one of the world's most influential management thinkers in 2015, was a finalist for the Top Thinkers on Talent at the biennial Thinkers50 ceremony in London, and is best known for her work on driving corporate innovation through personal disruption. She's the author of the critically acclaimed Disrupt Yourself, one of Tiffani’s favorite books.    THIS EPISODE IS PERFECT FOR… anybody who wants to learn how to harness change and meet disruption head-on.    TODAY’S MAIN MESSAGE… disruption is bound to happen at work and in your personal life. There are ways to adapt to change so you (and your company) aren’t left behind as the rest of the world moves forward.    WHAT  I  LOVE  MOST… the idea that sometimes leaders need to disrupt themselves to kick-start innovation inside of their company.    Running Time: 32:46   Subscribe on

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to bring you an episode of What’s Next! Podcast with a leading voice on the Future of Work, Heather McGowan.    Heather’s groundbreaking approach to learning has made employees more fulfilled and innovative, leaders more potent and empathetic, and businesses more effective at reaching their goals in a rapidly evolving market.    Her new book is called The Empathy Advantage, which she wrote with her coauthor, Kris Shipley.    THIS EPISODE IS PERFECT FOR… anybody who wants to lead with empathy and infuse it into their culture.   TODAY’S MAIN MESSAGE… during the pandemic, we saw a natural rise in empathy in professional settings - we were compassionate, we checked in on each other, we were human - and it worked. We sustained strong performance and economic growth, only seeing a decline in the post-pandemic quarters. Heather digs into what exactly we tapped into during the pandemic and explains why we need to bring that type of empat

Welcome to the What's Next! Podcast with Tiffani Bova.   This week I’m thrilled to bring back an episode of What’s Next! Podcast with Lisa Bodell.  Lisa is a globally recognized innovation leader, futurist, and CEO of futurethink. As an expert on the topic of change, she is also the author of two best-selling books: Why Simple Wins (2016), and Kill the Company: End the Status Quo, Start an Innovation Revolution (2012).  Lisa serves as a global council member of the World Economic Forum and is a frequent contributor to Forbes and Harvard Business Review.  THIS EPISODE IS PERFECT FOR… leaders thinking about disruptive innovation.  TODAY’S MAIN MESSAGE… innovation doesn’t come down to creating something new. That's fairly easy. For innovation to be disruptive, it needs to be productive and valuable.  WHAT  I  LOVE  MOST… ideas are everywhere. It’s what you do with those ideas that make them special.     Running Time: 34:42 Subscribe on iTunes  Find Tiffani on Social: Facebook Twitter LinkedIn   Find Lisa on Soc

Welcome to the What's Next! Podcast with Tiffani Bova.    This week on the What’s Next! Podcast, we’re talking to Atif Rafiq, the first Chief Digital Officer in the history of the Fortune 500.   Atif has worked in Silicon Valley and the Fortune 500 for over the past 25 years. After rising through digital native companies like Amazon, Yahoo, and AOL. Atif held C-suite roles at McDonald's, Volvo, and MGM Resorts. He oversaw thousands of employees as a global PNL owner, transformation, and innovation leader. Atif was the first Chief Digital Officer at McDonald's.    He has recently released a book titled Decision Sprint.    THIS EPISODE IS PERFECT FOR… leaders who want to learn how to make business decisions strategically and confidently.    TODAY’S MAIN MESSAGE… many problem-solving strategies are outdated and, frankly, ineffective for our modern world. Atif looks at how teams can collaborate and use an upstream approach to lead innovation with powerful solutions.    WHAT  I  LOVE  MOST… the decision tables are

Welcome to the What's Next! podcast with Tiffani Bova.    This week, I have the pleasure of bringing back an insightful conversation with Mark Bonchek. Mark is the Founder and Chief Epiphany Officer of Shift Thinking. He leads organizations to make the shift from incremental to exponential growth and to achieve transformational change so that they can more effectively compete in their market, engage their customers, and organize their teams.     THIS EPISODE IS PERFECT FOR… anybody willing to reimagine their business framework to create industry disruption.   TODAY’S MAIN MESSAGE… we seldom look past the surface of a business model. But every business creating waves in the market is creating a strategy around the deeper layer, the mental model.   WHAT  I  LOVE  MOST… you don’t need to get rid of everything to transform your business. It might just be a matter of gaining a better understanding of your mental model.    Running Time: 32:46   Subscribe on iTunes    Find Tiffani on Social:  Facebook  Twitter  Lin

Welcome to the What’s Next! podcast with Tiffani Bova.    This week on the podcast, I’m looking back to a conversation I had with Nancy Duarte.  Nancy is a communications expert who's been featured in Fortune, Forbes, Fast Company, Wired, Wall Street Journal, New York Times, and on CNN. Her firm, Duarte Inc., is the largest design firm in Silicon Valley as well as one of the top women-owned businesses in the area. It's the global leader behind some of the most influential visual messages in business and culture, creating more than a quarter of a million presentations.      As a persuasion expert, she has cracked the code for effectively incorporating story patterns into business communications. She's written five best-selling books and is ranked #1 on the list of the World's Top 30 Communication Professionals. Her TED Talk, The Secret Structure of Great Talks, has over 1 million views.     THIS EPISODE IS PERFECT FOR… anyone wanting to learn how to use stories to make real connections.   TODAY’S MAIN MESSAGE

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to share a LinkedIn Live chat with a guest whose book has changed the way we look at business growth.    Renée Mauborgne is the co-author of Blue Ocean Strategy, which has sold more than 4 million copies. She is also a fellow and a professor of strategy at INSEAD. She is also the co-director of the INSEAD Blue Ocean Strategy Institute.    I’m really excited about Renée’s new book Beyond Disruption, written with her co-author, Chan Kim. I got an early copy of it, and it’s fantastic!   THIS EPISODE IS PERFECT FOR… anybody who is thinking about how to stand out from their competition as well as anybody who has adopted the Blue Ocean Strategy and is eager to take it a step further.    TODAY’S MAIN MESSAGE… market disruption is the go-to strategy for business growth, but it can be reckless and destructive for others in the path. Renée presents a different strategy that she calls nondisruptive creation, or entering new markets without

Welcome to the What's Next! Podcast with Tiffani Bova.    This week I’m thrilled to bring you an episode of What’s Next! Podcast with Mitch Joel.   Mitch Joel is the Co-Founder of ThinkersOne, a platform that empowers companies with personalized and bite-sized thought leadership from the best thinkers in the world.    He's written two amazing books, which I love. His first was Six Pixels of Separation, named after his successful blog and podcast, and is a business bestseller. His second book, CTRL ALT Delete, was named one of the best business books of 2013 by Amazon.    THIS EPISODE IS PERFECT FOR… anybody wondering what the rapid rate of AI implementation means for organizations and the future of the work.    TODAY’S MAIN MESSAGE… there’s no doubt we are living through an exponential shift in technology and we’re seeing AI inject itself into every domain of our workflows. While some fear it will make many jobs obsolete, Mitch sees it as an aid for creativity and accessibility.   WHAT  I  LOVE  MOST… any gre